Widerrufsrecht
Last updated: June 20, 2026
At LOVX JEWELRY, we create jewelry with care, attention and love. We want you to be happy with your order. Please read this return policy carefully before placing an order, especially when choosing a personalized piece of jewelry.
1. Returning regular jewelry
Non-personalized jewelry can be returned within 14 days after receipt, as long as the item meets our return conditions.
A return will only be accepted if the item is:
unworn and unused;
in its original condition;
free from scratches, stains, perfume, make-up, water damage or signs of use;
returned with the original packaging, tags and accessories, if applicable.
If an item is visibly worn, damaged or incomplete, we may refuse the return or apply a reduction in value where legally permitted.
2. Personalized jewelry
Personalized, engraved, custom-made or specially produced jewelry cannot be returned, exchanged or cancelled once production has started.
This includes, among others:
name necklaces;
jewelry with initials;
jewelry with a date;
engraved jewelry;
jewelry with personal text;
jewelry made based on your chosen personalization.
These pieces are specially made for you and therefore cannot be resold.
Please note: always carefully check the spelling of names, initials, dates and other personal details before placing your order. LOVX JEWELRY is not responsible for mistakes entered incorrectly by the customer.
This does not affect your legal rights if an item is defective, damaged or incorrectly delivered due to our mistake.
3. Important notice for personalized products
For personalized products, we clearly show the following notice before purchase:
Please note: this piece of jewelry is specially made for you. Check your name, date or initials carefully. Once production has started, a personalized piece of jewelry can no longer be changed, cancelled or returned, except in case of a defect or mistake by LOVX JEWELRY.
During checkout, the customer may be asked to agree to the following confirmation:
I understand that personalized jewelry is specially made for me and cannot be returned once production has started, except in case of a defect or mistake by LOVX JEWELRY.
4. Earrings and hygiene
For hygiene reasons, earrings can only be returned if they are completely unused, unworn and in their original packaging.
If earrings have been worn or removed from the hygienic packaging, we may refuse the return, unless the item is defective or incorrectly delivered.
5. Damaged, defective or incorrect item received
Please check your order immediately after receiving it.
Is your item damaged, defective or incorrectly delivered? Contact us within 48 hours after delivery at:
Please include:
your order number;
a short explanation of the issue;
clear photos or videos of the item;
a photo of the packaging and shipping label.
If your claim is approved, we will look for a suitable solution. This may be a replacement, repair, store credit or refund, depending on the situation.
Damage caused by incorrect use, water, perfume, cleaning products, make-up, dropping, pulling, normal wear and tear, loss or theft is not considered a production defect.
6. Registering a return
Would you like to return a regular, non-personalized item? Always contact us first at:
Please include in your message:
your order number;
which item you want to return;
the reason for return;
photos if the item is damaged or incorrectly delivered.
Never send a package back without contacting us first. Unregistered returns may be refused or processed with delay.
The return address will only be provided after your return request has been approved.
7. Return costs
Return shipping costs are the responsibility of the customer, except when the item is defective, damaged or incorrectly delivered due to our mistake.
We always recommend sending your return with track & trace and keeping the shipping proof until your return has been fully processed.
LOVX JEWELRY is not responsible for return shipments that are lost, damaged or cannot be proven as delivered.
8. Refunds
Once we have received and inspected your return, we will notify you by e-mail whether the return has been approved.
If approved, the amount will be refunded to the original payment method.
Please note that your bank or payment provider may need several business days to process the refund.
Additional shipping options, gift packaging, priority processing or other extra services are not refundable, unless otherwise required by law.
9. Exchanges
Non-personalized jewelry may be exchanged if it meets the return conditions.
Personalized jewelry cannot be exchanged, unless the item is defective or incorrectly delivered due to our mistake.
10. Changing or cancelling an order
We process orders quickly.
Would you like to change or cancel your order? Contact us within 6 hours after placing your order at:
After this period, we cannot guarantee changes or cancellations.
For personalized jewelry: once production has started, the order can no longer be changed, cancelled, returned or refunded, except when the item is defective or incorrectly delivered due to our mistake.
11. Incorrect address entered
The customer is responsible for entering a correct and complete delivery address.
Did you enter an incorrect address? Contact us as soon as possible. We will do our best to help, but we cannot guarantee an address change once the order has been processed or shipped.
If a package is lost, returned or delivered incorrectly due to an incorrect or incomplete address provided by the customer, LOVX JEWELRY is not responsible for replacement or refund, unless otherwise required by law.
12. Promotions, bundles and free gifts
If your order was part of a promotion, bundle, discount or free gift offer, the refund may be adjusted accordingly.
If you received a free gift with your order, this gift must be returned when you return the order.
If the free gift is not returned, the value of the gift may be deducted from the refund where legally permitted.
13. Right of withdrawal
For regular, non-personalized items, you as a consumer have the legal right to use your right of withdrawal within 14 days after receipt.
For personalized, custom-made or specially produced jewelry, this right of withdrawal does not apply, because these products are made according to your personal choice.
Nothing in this policy limits your legal rights as a consumer.
Text for above the buy button on personalized products
Please note: this piece of jewelry is specially made for you. Check your name, date or initials carefully. Once production has started, a personalized piece of jewelry can no longer be changed, cancelled or returned, except in case of a defect or mistake by LOVX JEWELRY.
Text for required checkbox at checkout
I understand that personalized jewelry is specially made for me and cannot be returned once production has started, except in case of a defect or mistake by LOVX JEWELRY.
